Privacy Policy

1. Introduction

DuskTrailStation ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our approach to collecting, utilizing, disclosing, and safeguarding your information when you access our website dusktrailstation.xyz or utilize our yacht charter services.

By using our services, you are giving your consent for the handling of your data as outlined in this policy. This policy is in line with applicable privacy legislations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly provide to us when you:

• Book a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Take part in surveys or promotions

This data may encompass:

• Name and contact details (email, phone, address)
• Financial information (processed securely through third-party vendors)
• Charter preferences and needs
• Emergency contact details
• Specific dietary restrictions or health information (if shared)

2.2 Automatically Collected Information

During your visit to our website, certain details about your device and how you use our website are automatically recorded:

• IP address and geographical data
• Type and version of web browser
• Visited pages and duration of site usage
• Referral websites
• Device details (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To enhance your browsing experience on our website, we utilize cookies and equivalent tracking technologies. These tools assist us with:

• Retaining user preferences
• Analyzing website usage and functionality
• Delivering customized content
• Enhancing our services

Your preferences for cookies can be managed through your browser's settings or our cookie consent notice.

3. How We Use Your Information

The information we gather is utilized for the following functions:

• Service Provision: For supplying yacht charter services, managing reservations, and corresponding with you regarding your bookings
• Customer Service: To offer support and respond to your questions
• Transaction Processing: For billing and payment handling
• Safety and Security: To safeguard our operations and prevent deceit
• Promotional Activities: To send you offers and news updates (with your consent)
• Enhancing Our Website: For analyzing traffic patterns and improving the user experience on our site
• Legal Adherence: To comply with legal and regulatory demands

4. Information Sharing and Disclosure

We do not sell, exchange, or lease your personal information to other parties. However, we may share your personal details under the following conditions:

4.1 With Service Providers

We might share details with reliable third-party service providers who help us in areas such as payment processing; website management and upkeep; email campaigns; analysis and monitoring; customer service.

4.2 For Legal Obligations

Information may be revealed if legally requisite or in response to legal processes, judicial orders, emergency situations, or examinations concerning potential misconduct or illegal actions.

4.3 In the Event of Business Transfers

If a merger, acquisition, or sale of our business assets occurs, your information may be part of the assets transferred.

5. Data Security

We employ suitable technical and organizational safeguards aimed at protecting your personal data from unauthorized access, alterations, exposure, or destruction. This includes encryption, secure servers, access regulations, routine evaluations, and training for our employees.

Nonetheless, we cannot guarantee complete security for your information, as no method of electronic storage or transmission over the Internet is entirely secure.

6. Data Retention

Your personal information is held only for the period required to serve the purposes it was accumulated for, or as demanded by law. Standard retention durations are as follows:

• For Charter bookings: 7 years (for tax and legal reasons)
• Regarding Marketing Communications: until you opt-out or request deletion
• Concerning Website Analytics: 26 months
• Related to Customer Support Interactions: 3 years following the last communication

7. Your Rights and Choices

Right to access, amend, delete (respective to legal constraints), portability, object to marketing, and manage cookies. To exercise these rights, reach out to us using the provided contact information.

8. Third-Party Services

8.1 Utilization of Google Analytics

Google Analytics is employed to evaluate how our website is used. You can choose to opt-out with the Google Analytics Opt-out Browser Add-on.

8.2 Links to Social Media

Our website includes links to social media platforms which maintain their own privacy policies.

8.3 Engagement with Payment Processors

Payment handling is conducted by PCI DSS-compliant external processors.

9. Transferring Data Internationally

We may transmit and process your data in countries other than Germany. In such cases, we ensure that appropriate safeguards are observed in alignment with relevant privacy laws.

10. Protecting the Privacy of Minors

Our services do not target individuals below the age of 13, and we do not intentionally gather their data. Should you suspect that we have collected data from a minor, please get in touch with us immediately.

11. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect new practices or legal demands. We will inform you by updating the policy on our website, by sending an email to registered users, or by showcasing a notification on our site. Continued usage of our services after the revised policy's implementation indicates acceptance of the changes.

12. How to Contact Us

For inquiries about this Privacy Policy or our data handling practices, contact us at:

13. Adherence to Google Ads Consent Policies

We adhere to the consent policies set forth by Google Ads. You can manage your cookie and tracking preferences at any time through our cookie settings panel.